If you can't find what you're looking for in our FAQ section, feel free to drop us a line via our contact page and we'll be more than happy to help you out.
If you prefer to speak to us directly, feel free to call 07 3177 0842 between the hours of 10am-4pm Monday to Friday.
Do you have any gluten-free products?
Yes, we certainly do. Justine's Cookies are gluten-free. The ProCrunch and Go Slim bars are also gluten but these are manufactured in a facility that also manufactures gluten-containing products.
Do the bars contain any sugar?
Yes both the ProCrunch and Go Slim bars contain a small amount of sugar. This provides a moderate amount of carbohydrate and naturally sweetens the bar, without any unpleasant after taste. To read more on this, read this article.
How long will it take to get my order?
Orders received by 12 noon AEST will be shipped that day. All other orders will be shipped the following business day. Business days are Monday through Friday exclusive of Queensland public holidays.
Average delivery time is 2-5 business days.
All deliveries are shipped through Australia Post in satchels that have a tracking number supplied.
To ensure speedy delivery enter the correct delivery address details. Please provide an address where someone will be available between 9am - 5pm to receive the parcel. A business address may be preferable. Otherwise collection from your local post office will be necessary.
Can I get free shipping?
Sure can. We offer free shipping on all orders over $150.
Postage and handling costs are:
All orders up to $150 - $15 shipping charge
All orders over $150 - FREE shipping
All deliveries are through Australia Post in satchels that have a tracking number supplied. All prices are in Australian dollars and include GST.
Do you ship internationally?
Unfortunately, Low Carb Snacks ONLY supplies and delivers in Australia. Some products are available in New Zealand through Healthy Inspirations centres or dietflex coaches - check our stockists.
Can I shop locally?
Products are available in Australia and New Zealand through Healthy Inspirations centres or dietflex coaches - check our stockists.
Do you accept returns?
We provide an unconditional return policy purchased from our website. If you receive a product that you believe is not what you expected we will replace the item or refund your money (less shipping fees).
Returns must be in the original packaging and will only be accepted if sent by prepaid parcel post within 14 days of purchase to:
Low Carb Snacks
PO Box 3280
Darra QLD 4076
What about backorders?
We are committed to providing great customer service and best quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is correct.
In the event that your order cannot be filled you will be notified within one business day of placing your order to arrange an alternative, a backorder or a full refund. We will call your phone number first or if no response will send an email.
What are your Terms and Conditions?
This site is owned and operated by Low Carb Snacks ABN 68 117 455 357.
Low Carb Snacks wants to ensure that all our customers can shop with complete confidence. We have taken every possible measure to give absolute security to our customers in their dealings with us.
We offer credit card processing made directly through eWAY's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored.
We have committed ourselves to protecting your privacy. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identifiers unless directed by a court of law.
We may use customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of our user agreements or (iii) protect the rights, property or safety of our users, or others.
We may send you emails from time to time about new products or offers. Please let us know if you would prefer not to receive these emails.
When you place your order through this website, we need to know your name, e-mail address, contact phone number and the address to where you want your products delivered.
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